Barnet Football club have been awarded The Football League Family Excellence Award for the 2012/13 season.

The award, created in 2007, recognises the outstanding experience clubs provide for young supporters and families. 

It also recognises the clubs that offer a high standard of customer care across their entire matchday operation.

The winners are decided by an independent assessment, using ‘mystery shopper’ families commissioned by the Football League at all 72 League clubs. 

These mystery shoppers visited Underhill and judged the club on various categories from access to tickets, food and entertainment for young supporters and families.

The award also takes into account initiatives to improve fan engagement on a matchday and in the wider community. 

47 clubs were given the award in 2013, and Football League Chairman Greg Clarke said: “The Football League Family Excellence Award provides clubs with a benchmark in their efforts to attract families through their gates.

“It is hugely encouraging to see so many clubs receiving the accolade, demonstrating The Football League’s commitment to securing the next generation of fans.”

Barnet Chairman Tony Kleanthous added: “I am delighted that we have once again received this important endorsement as a family-friendly football club who put the fans first.

“To receive the Family Excellence award shows how much hard work goes on behind the scenes to ensure the supporters get the matchday experience they deserve.

“This has been a combined effort by everybody involved with the club from the board of directors to the matchday staff. They all embrace what we’re trying to do in terms of improving the relationship with our supporters.

“We have moved to a new stadium now but there is no doubt in my mind that we can offer an even better matchday experience for our supporters at The Hive.”