The Club has noticed that some supporters are still having issues when attempting to renew their season ticket or purchase one for the first time.
We are working hard to fix these problems and hope to have them resolved soon but, in the meantime, we would like to provide you with the following information.
- There are some supporters who are unable to renew their season ticket because their one from last season runs for 12 months and is still running. Supporters will have to wait for their season ticket to expire before purchasing their new one. However, any matches for this season including pre-season friendlies will be accessible on last season’s ticket up until the date of expiration.
- We are aware that some supporters have renewed their season ticket and did not enter the promotional code BEEARMY to use our buy one get one free offer when they checked out. We will be honouring this promotion and supporters who still wish to receive a free ticket will need to email tellus@thehivelondon.com with your order details together with those of the person you wish to gift the ticket to. Please include the seat number you would like to add on to the free ticket. Please include name, address, email, phone number and date of birth for both people.
- We would also like to ask supporters to email tellus@thehivelondon.com as per point two above if you have entered the promotional code but no extra ticket was added to your basket at the time of purchase.
- We have noticed that the buy one get one free offer is only working when two tickets are in the basket. If you are purchasing more than this with the offer, you will need to make a second transaction. We are working on updating this function but in the meantime please go ahead and do multiple transactions of required.
Any season ticket holder that is wanting to attend Saturday’s pre-season friendly against Peterborough United that has not yet received the e-ticket version of their season ticket, will be sent one in time for the match.
Please be aware that we will not be able to deal with any season ticket enquiries at the ticket office tomorrow. We will however be able to reprint a ticket for the match if you have yet to receive an e-ticket or cannot access last season’s ticket.
Thank you for your patience whilst we look to resolve the problems you may be experiencing.
